Our Services
Our innovative technology platform provides key services to stakeholders within the EV charging industry.
Collaboration Tools & Knowledgebase
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Effective collaboration across your organization
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Real-time case management
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Organize data by product, versions, error codes, …
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Capture on-the-job images and videos
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Automated fix recommendations and reminders
Training & Learning Management System
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Learning Management System built-in
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Publish and track training for your internal and external teams
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Integrated quizzes, surveys, and certificates
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Zoom support for webinar features
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Complete e-commerce support (credit card payments)
Service Workflows & Guided Troubleshooting
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Drag and Drop editor
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Standard Operating Procedures, Installation Checklists, various other use-cases
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Interactive Guided Troubleshooting on mobile
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Capture detailed metrics for traceability
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Integrate forms, files, images, video
Service Library
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Organize, author and store key service information
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Manage a variety of file types
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Robust access control and approval process
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Built-in HTML editor
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Powerful search feature
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Bookmark and download content
Schedule & Dispatch
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Schedule and assign work orders
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Dynamic appointment forms
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Kanban-style dashboard
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Technician job tracking
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Integrated Google Maps
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Manage entire process via mobile apps
Tech Support & Automation
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Efficiently manage and route support requests
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Ticket management, escalation and reminders
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Automated ticket routing based on skills and products
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Customizable response shortcuts
Analytics & Reports
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Capture relevant usage data
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Convert analytics to business intelligence
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Provide dashboard with standard, configurable, and customizable reporting capability